STAY AWAY FROM TELKOM

DO NOT GET TELKOM FIBER In dec 2020 we wanted to upgrade our 20/2 mbs line to a 100/100 mbs line. after placing an order we got a notification that our line will be canceled and no upgrade will take place. having to work from home we wanted to fix their mistake asap how ever the cancelation they put through took 1 week to fix. There after they put us on a 2/2 mbs line whilst we were paying for a 100/100. this took a further 3 weeks to sort out in this period we spoken to more than 20 consultants all not having a clue how to fix the problem. This left us with a connection to slow to work on. we then were put on a 20/20mbs line ,still paying for a 100/100 mbs and we had this till the end march. we then decided to change isp and put in an actual cancelation (IRONIC). 3 Days after the cancelation was placed the line speed was fixed to the 100/100 mbs. however when it comes to the cancelation it was never processed correctly ( i placed it with 3 different consultants in march / april) . one person literally gave me a ref number that was my name and date, utterly pathetic service. while waiting for our line and account to be canceled our new isp tried to get the line but the cancelation was never processed. leaving us in july with a bill of over 6k for a service we didn't want nor asked for. inconclusion if you are thinking of getting a telkom fiber service head this warning. DO NOT , I REPEAT DO NOT!!!! no one is able to help with a technical problem and further more trying to get the right department is a mission at best on one day i was redirected to 10 different departments, numbers and options. no one has any idea what they are doing. Finally we are still trying to get our line realized by telkom as we have canceled the account and fiber but no one is able to give us a progress update or any information technical dep says talk to sales sales say talk to cancelation dep cancellations says talk to tech dep. its a mary go-round of unhelpful and unwilling consultants. And don't even try to talk to a supervisor or a manager as they clearly do not exist at telkom. summary 7 month justy to upgrade a line then to cancel end result cancelation (unwanted but processed ) 2/2 mbs line 3 weeks 20/20 line speed 4 weeks 100/100 mbs (after submitting cancelation ) cancelation april ( still not processed in july) STAY AWAY FROM TELKOM !!!!!! Hope someone sees this and I'm able to save them 7 moths of time 100 of calls and thousands of rands.