Hellopeter
Share Your Experience
AC
Arie C

1 reviews | Active since Jun 2018

16 Jun 2018, 09:37

Stay away from Telkom

It's not hard to sign up with Telkom, but it's the hardest thing in the world to cancel your service with them. I waited for my 24 month contract to expire to adhere to the contract terms and then within the prescribed (by a Telkom employee) timeframe, sent it my cancellation request.

My request was ignored completely, so I logged into the Telkom.net website and blacklisted the LTE sim to see if this would work. Still I was ignored. Then I deregistered the sim to see if this would work, but no luck.

I cancelled my service the first time on 27 March, my bank account has been debited 3 times after that now. I cancelled the debit order with my bank and reported ***** on the transactions, but they still just keep on charging me!

WHY IS IT SO DIFFICULT TO GET ANY SERVICE FROM TELKOM??!! They charged me unfairly 3 times now and their services are exceptionally expensive anyway!

PLEASE STAY AWAY FROM TELKOM, THEY'RE NOT WORTH THE HASSLE!

0
Replies (2)
AC
Arie C's update05 Jul 2018, 23:35
Reviewer Update
It's a month later and still no luck. They still keep charging me and I just still try getting someone to help me get this issue resolved. Telkom is really bad at customer service.
AC
Arie C's update01 Aug 2018, 14:26
Reviewer Update
Hi Keagan, Thank you for your response on this and for confirming that someone is reviewing my case. I feel really unhappy about the situation as I am not usually a complainer, but I have just been so frustrated with the situation. At the moment Telkom says that I owe them over R3000 for the last couple of months and they just keep on charging my account, but I've done everything in my power to try and switch this off, but to no avail. I haven't used the service and will unfortunately not pay for something I didn't use. If you or your accounts team can just keep me updated on the progress, I'd appreciate it. Regards, Arie