STAY AWAY from Telkom

I have to complain about Telkom AGAIN as it is more than a year later and I am still waiting for a refund from the company for services that they were paid for, but were unable to deliver. We moved business premises (not a household!) in February 2017, but Telkom (after having been paid dutifully for three months after the move) had to concede that they are unable to deliver services at our new premises. We have been struggling ever since to get our money back. The latest correspondence told us that we were refunded in January 2018, but no record of a refund could be found on our bank statement. It seems that the account number was correct, but not the bank... How this can happen after we had to submit a letter from the bank stating that it was the right account for the refund to be paid into, is beyond me. Ever since we are getting short notes from the responsible Telkom representative when making inquiries that ‘they are looking into the matter’. Really?! How many weeks/months do you need to establish the facts and do something about it? I would strongly advise everybody to find alternative service providers. The once proud entity simply does not exist anymore, and is unable to deliver even the most basic services. Customer care is non-existent!!