Stay away from Telkom!!!

On numerous occasions we have tried to contact telkom with regards to cancelling our line. Just so you know, cancelling is a ********** experience, and never goes through and they still charge you each month after you have as you think "Cancelled" We have tried to call, nobody knows what is going on. I have found every email i can on the internet, emailed every single one of them and still NO response. The only response we get is every now and then YOU OWE US MONEY.

We have not heard any other word from anyone at Telkom since April this year.

In a Nutshell, we moved in April this year. We were loyal customers of Telkom, we paid our account on time every single month and we had no problems as clients of Telkom.

When we moved, we inquired for Telkom to come and check for a line at our new home, they gave us a date. Nobody arrived. We then started getting frustrated and this is where all our problems with the AMAZING Telkom started. We needed internet. Nobody would come out. Nobody would assist us, we called them before we even moved so that we knew when we moved we would have internet. As internet is vital for our work purposes. Eventually we called Telkom to Cancel our account. They told us to complete a form and send it back to them. We DID this! three times and till today there is an apparent NO CANCELLATION FORM anywhere!!!!

The ONLY communication we get from Telkom is a monthly SMS (NOTE: ONLY SOMETIMES) to say we owe (NOTE: Each month it is a different amount) back dated for our ACCOUNT that WE CANCELLED IN APRIL!

At this point, we DESPISE Telkom, would never recommend them to anyone, have a great new internet service provider. And would LOVE somebody to sort this nonsense out! It is SO unprofessional. NOBODY at TELKOM can/ has help us to date.

Can SOMEBODY please just sort this out! We have no idea what else to do!!

We will NOT pay TELKOM a single cent more! FOR WHAT? For Terrible service. For ignoring us wanting to continue our account. For nobody pitching up as we had to take a days leave to wait for them. For no other response or service other than you owe me money, which we should never have owed as we followed the correct steps to cancelling after poor service. To then know your staffs service is even more pathetic, had THEY followed the correct steps, we would not be in this situation. We would still be happy customers paying our account regularly, and not have cancelled and had a Telkom line in our new home!

As i said WE WILL NOT pay you a single more cent. IF we felt that there was a reason, whatsoever to need to, trust me we would. Do not make us feel like *******, for your staffs lack of service!

I would appreciate a URGENT response to this matter! Perhaps a response would be noted this time. Let me know if you need any further details. EVEN AFTER I HAVE EMAILED YOU I HAVE PHONED YOU

We don't know what else to do Telkom, Come to the party PLEASE.