MvdB
Michael van den Berg

1 reviews | Active since Sept 2012

22 Nov 2017, 11:23

Stay away from LTE

I've had the 100GB SmartBroadBand wireless LTE package for a while now. In the beginning it was great but as months passed on, the service deteriorated to the point where I am constantly experiencing line drops.

I've logged the issue with them (whenever their site and chat app is up) and ref: ********** 2 has been sitting with them for weeks now. It seems impossible to get telkom to understand that the issue is not on my side as I have extened antennas and used more than 1 modem. It seems like a contention ration issue (as usual) where the towers are now being overloaded.

My line drops for minutes at a time and for someone doing international conference calls and working from home often, this instability is unacceptable.

Since their support app is down, I've posted on their facebook page but just got lip-service. Still to date nobody from their network team has contacted me.

** in Summary ** There are plenty of competition out there for Wireless or Fibre. Don't bother with Telkom. They start you out fine only to drop the ball completely at a later stage.

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