Status of my order

A month has gone by and my order hasn't been fulfilled. I went to Telkom's Greenstone walk-in centre on 24 April 2015 to apply for a telephone line. I spoke to Madoda. After the installation of the line on 13 May, I went back to Greenstone and spoke to the same Madado and apply for a ADSL line and home internet and wi-fi month to month package. Since 20 May, I've been receiving smses with different username, email login and passwords. On 27 May, I called the Telkom call centre and was assisted by Fikile and still nothing happened. On Friday, 29 May I called the call centre again and was assisted by Supervisor Linda Nkutha, who promised to resolve my issue and keep me updated. I last heard from Linda on Friday. Today 1 June at 14h15, I am on the phone once more trying to locate Linda. Note that I'm the one making these follow-ups and Telkom doesn't seem to be prepared to provide me with better customer service and at least call me to update me on this matter. Eventually, I've managed to get hold of Linda and he tells me that a lengthy story and how his done his best from his side and has resorted to escalating my matter to his manager, Ms Gilda Fortune. I'm truly worried about Telko