Static IP

I have requested a Static IP address from Telkom 19/10/2017 which they have issued however with their configuration settings i am unable to connect . I then got in touch with Geoff Smuts who sent me the setting via email and said if it doesn't work i should email him and he would escalate it he hasn't responded to my email ever since , i spend day on day on the phone with Telkom if the call doesn't drop i get pushed from pillar to post. i was then informed to email Host Master which i did on the 28/10/2017 to date there's no response i was then told to email Idirect and again no response , i then got in touch with Lwando Maxwell Gcinca from their tier 2 department who tired to help to configure the settings but failed he then said he would escalate and ask me to send him screen shots of the settings which i did and yet again going 2 days no response.Now i am at the point that the company that i am partnered with will retract the contract and that could mean20 people loosing their jobs. at this point i haven't be contacted by Telkom an issues still remains unresolved. what can i do?