State capturing NO Telkom capturing

In December 2017 (13 months ago), Telkom captured my personal details and this resulted in the ******** and ********** approval of a cellphone contract on my behalf. The matter was reported to SAPS and Telkom and a reference number was allocated for the investigation. Several follow-up enquiries were made to Telkom but without any success. During July 2018, a debt management company informed me that “my” Telkom account is in arrears. Copies of the supporting documents were forwarded to the latter. In November 2018, Telkom closed the case and the account was handed over for to the credit bureau. The above was done without my knowledge and without informing me of the outcomes/findings of the ***** investigation. I insisted that the case be re-opened and re-investigated. Telkom confirmed that the turn-around time is 21 days. During January 2019 (13 months later), I was told that the case was referred to the wrong department and that they will not be able to achieve the target date of 21 days. As per my information, the purpose of the POPI (Protection of Personal Information) Act is to “ensure that all SA institutions conduct themselves in a responsible manner when collecting, processing, storing and sharing another entity’s personal information by holding them accountable should they abuse or compromise your personal information in any way. The PoPI legislation basically considers your personal information to be “precious goods” and therefore aims to bestow upon you, as the owner of your personal information, certain rights of protection and the ability to exercise control over”. Telkom, you have failed me, you did not comply (as per the legislation) to protect my personal information and therefore I am a victim of TELKOM CAPTURING.