AC
Andy C

1 reviews | Active since Apr 2010

17 Jan 2017, 08:53

Starting second month with no Telephones or ADSL.

<p>We have had no service from 14 December. The cable was reported ******, and was replaced on the 30 Dec (according to the help line). But we still have no service. Then on Saturday, I get SMS to say our service is working and the case closed, but still no service. On contacting them, they confirm it not working, but now we need to open a new case - like really, start again. Stop lying to us!</p>

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Replies (1)
Telkom
Telkom's reply23 Jan 2017, 08:31
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for the delay and any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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