Standing 30 minutes in qeue

Item: Telkom
Rating: 2
Author: Dyllin D

Have been standing in line for assistance at Telkom shop in Cresta for almost 30 minutes. Line is piling up almost to the door and the staff couldn't be bothered by speeding up their service time per customer. And this only to get an account number as it was not issued to me when my line was installed. Can this be deemed as laziness or incompetence. Seeing as in store staff can't be bothered by this.

Helpful (0)

Replies (2)

Telkom's replyOfficial

21 Oct 2015, 15:17

Hello dyllindd,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Customer Service Team for investigation, feedback will be provided.
Your reference number is SM159520
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
***

Telkom's reply21 Oct 2015, 15:17

Official

Dyllin D's updateReviewer Update

03 Dec 2018, 15:58

3 Years later and no contact made further than the generic reply above. Did manage to sort the issue out myself, however, must I know pay myself the service fees every month?

Dyllin D's update03 Dec 2018, 15:58

Reviewer Update

3 Years later and no contact made further than the generic reply above. Did manage to sort the issue out myself, however, must I know pay myself the service fees every month?