Standard Procedure for Business Clients???!!!

Good Day,<br> I would just like to know if it is standard procedure for Call center agents in billing department to just hang up on a client if they do not want to talk to them, only having the client phone back to get the same consultant and after you started speaking with her she hangs up the phone again. I am also working in a Telecoms company and regrettably this is pathetic. If I were to do that with a client I do not know how I can earn my salary at the end of the month. <br> I have waited the apparent 6 weeks for the dispute to be resolved only to be given lip by a lady who clearly does not know how to work with clients and guess what, problem still not resolved!!!!! We do thousands and thousands of Rands worth of business with Telkom but seriously.<br> <br> Please contact me so that you can pull the recordings made.<br> <br> Thanks