Standard mobile upgrade turned into customer service nighmare.

<p>My name is Sandra Jacobs and I have had 2 telkom mobile contracts for the past two years ( ********** 164 and ********** 804). One of the contracts is due for upgrade and so I was told that if I head into store it would be a easy process and I would get my new handset Immediately. Well...this was not the case at all. On the 6/05/2015 I headed into the Tygervalley mall branch of telkom and requested my upgrade. I was security questions that I had nothing to do with me and some that I could not recall as it was numbers that I had not used for years. </p> <p> </p> <p>Long story short...I failed the bogus security questions and so was told my application would be sent through for security verification and that I should return to collect my handset the following day. The next day I headed into store again only to be told that it would be completed on the Monday only. So I went in on the Monday and once again was turned away as I was told that it was not yet attended to. Two weeks later I am still no closer to upgrading. </p> <p> </p> <p>I have been contacting the store and the Customer service department for a week and nobody seems to know what is going on and at at times I've received really bad treatment from the call centre agents. I went into the Tygervalley store on Sunday after receiving a message stating I've successfully upgraded my device. I was told by the consultant that everything had been approved but nothing has been released yet and that he promised i would receive a call or text saying I could collect it. Monday came and went...Nothing</p> <p> </p> <p>I am fed up by all the lies and empty promises. I have to use a faulty handset until Telkom one day decides to do whatever it is they supposed to do fo me to get my upgrade. </p> <p> </p> <p>My patience has run its course and I will be cancelling the contract and takiing my business elsewhere. Sad ending to what was a fault free two years. </p>