Standard inefficiencies and mishaps by Telkom

I cancelled 2 contracts with Telkom on the 20th of October in order to ensure I can get a good Black Friday contract with no issues with cancellation and migration etc.. On the 20th of November both were cancelled, the one was correctly moved to pay as you go (this was my mothers) , and my one, which was cancelled in its entirety. IE the sim was disabled and I don't have a number.

Unfortunately that was a Friday evening, so on Saturday am I tried to get hold of Telkom, and as a communications company, they only operate during a normal weekday... So Monday the 23rd of November I managed to finally get hold of an agent on my wifes phone after many transfers between departments as the 081180 constantly says 'the # you have dialed does not exist'....

The consultant was very friendly, and apologized for the cancellation, and said it was not a problem, my phone # would be reactivated and sim would be working, and moved to pay as you go within 24 hours...

2 days later nothing had happened, my sim still said 'not provisioned', so on Wednesday the 25th I phoned in again, once again spoke to another consultant, and again the same story, please wait 24 hours etc, and nothing. I gave it the weekend as I thought these things do take time...

So again on Monday the 30 I phoned in, AGAIN I get another consultant who was also very friendly and helpful (Brian) who had again submitted and escalated it, and yet again no success....

Again today I phoned Telkom, and once again the 081180 number doesn't exist, so I phoned the 10210 number and asked to get transferred to the 081180 number, only to be told 'we don't do that' , even after explaining that number doesn't seem to work on either my wifes phone (MTN) nor my mothers # (Telkom), so she gave me an alternative 081183 and said that's all she can do since they 'don't transfer'.

The 081183 # didn't work either.

It has now been OVER TWO WEEKS , I have missed most of the Black Friday deals, and more importantly, I don't have my number......... one I have had for almost 20 years.

Telkom : Please reactivate/provision my sim and move it to pay as you go so I can get off your network ASAP.