Stalling on feedback - AI*** (contract CT***)

<p>As usual my experience with Telkom is poor.</p> <p> </p> <p>I logged this complaint on 12 January (6 days ago), the response from Telkom came the same day, a ref was given AI ********** and I wa requested to send my ID number to an email address which I did and which was acknowledged. </p> <p>This is the way Telkom operate on HelloPeter - respond quickly so they look good and then stall and not provide any further response and not sort out the complaint - I've been here before in October 2016.</p> <p>No further response has been given to my complaint, and I see on my invoice dated 11 January 2017 the issue was not resolved from my previous calls made directly to Telkom.</p> <p>This is a stalling tactic, but I will not let this go. Note please that with reference to the CPA - it is ******* to tie a customer to a contract which was not discussed and agreed on either telephonically or in writing by that customer. This can be easily proven by listening to the call. The recording must be made available to the customer upon request. I have requested that recording but none is forthcoming. </p> <p>This contract was no agreed on, and is rejected by myself THE CUSTOMER (the reason Telkom exists is because customers exist, not the other way around).</p> <p>Please respond and sort out.</p> <p>Regards</p> <p>Simona Damerell</p>