Staging pool

Tonight at 20h40 my internet connection cut out. I called MWEB who (after 2 minutes of holding) performed a line test for me and told me to phone telkom to reset the line. <br> I then phone telkom and after a 30 minute wait, they told me my line had been moved to a staging pool and MWEB had to claim the line and lift the suspension. <br> After phoning MWEB again they told me that no request had ever been made to move my line to a staging pool and that telkom had to correct it.<br> After another 30 minute wait telkom tells me that I need to get MWEB and the telkom accounts department to sort it out. <br> <br> The facts of the case are that telkom bills me directly and is meant to be managing my line, not MWEB. MWEB only deals with my internet access. I have been with MWEB for 2 months now and this is the first time in hearing anything about this. No request was ever made by me or MWEB to move my line to the staging pool and now I am paying for Internet that I do not have