Staff not doing what we requested and not knowing what our request was

We requested an increase in our WiFi speed but Telkom got the whole request all wrong. They firstly could not confirm our request. Then cancelled it because they did not know what the problem was and after several calls and days later we were advised that we are too far from the exchange. Now today after logging the complaint it looks like Telkom wants us to know that they knew what they were doing but right up until 21 October 2017 nobody could confirm between the Sales and the Technical department what we wanted. Now today I get an email response to my complaint saying I can get what I wanted but the speed is not going to be 4mbps uncapped at R599 which is what I requested in the first place. I do not mind if the speed is slower than 4mbps but it surely will be better than 2mbps which is basically no speed at all. So after being a client of Telkom for 28 years I am still not satisfied with my response and service I am getting at the moment which as my ISP Telkom gets paid for on time and diligently for every month which gets deducted via debit order without hesitation. Yet still to even get an apology for all the inconvenience and incorrect information I got for all my calls to them between 12 to 21 October 2017 and spending on each call approximately between 60 - 90 mins at time. Vanessa