Staff Misleads Customer111

I App**** for the R499 promo a month with router and 20 gig. I was never informed about prorate payments, nor a deposit payment. All I was told was it will cost R499 PM, and additional cost for call outside call time.<br> I had to follow up to have installation does on 3 occasions, when I got a call I was asked do I have my own router or must they bring one, then when installed I had to wait for 11 days before it could be unblocked, then it would not connect to the internet too, and had to run again, the first router was a problem as the red light would not change to green and was told by staff in store that that is normally the problem with those routers, and he then gave me another one to use, which is another router, and finally this thing worked.<br> <br> Yesterday when I went to find out why the hell I have to pay a bill of a thousand odd rand after i was told I was going to pay 499, then I was told it is prorate, and usage of rental since the date it was opened, but I could not use it till a 2 weeks later, and which was not explained! And then he told me next month it will only be 499, if I add, gig cost, speed line cost, and the rental line, which came to over 499. NOT MY PROBLEM!!!!<br>