*********** staff leads to a R8000 billing error for the client.

Good day

On 19 January 2024, I decided to upgrade my contract and I opted in for a Honor phone contract, the monthly payments would have been less than R500 per month for 2 years.

The very next day, I received an sms stating "Dear Customer, Thank you for ordering the Sim-Only + R99 Once-Off Activation Fee on 20Mbps LTE Unlimited All Hours you can track your delivery via our courier website at http://www.courierit.co.za using ref Nr: ***A after 24 hours. Please have your ID book and proof of RICA address on hand at time of delivery, which can take place within 3 to 5 working days, email us at *** for assistance. Regards Telkom."

I checked the tracker ID the Monday (22 January 2024), there was still no device issued. I checked it on Friday (26 January 2024), still no device.

I phoned Telkom, they gave me a different number to phone Telkom, then I phoned that number and the person advise me to email Telkom.

I emailed Telkom and asked them where is my device, someone phoned me and explained to me that they had a system issue. The lady that was busy with my upgrade couldn't complete the transaction and she could only upgrade my simcard. There is no device coming. So I asked what must I do now and they advise me to email Telkom.

I emailed Telkom and someone phoned me. This lady advised me that they must cancel my contract to rectify the mistake. I can take out a new contract if I want. I explicitly told this lady (and please listen to my phone call): "I do not wish to cancel my contract. Telkom has decided to cancel my contract for me. You are not even listening to me but are talking at me". My contract was cancelled.

I am being billed for R8,281.99 now because of the cancelled contract.

I phoned Telkom today, and someone advised that I can make payment arrangements. So I told her I am not paying for Telkom's mistake. Then she transferred me to another department, this person advised me to drop the phone and dial another number. I dialed the other number, the line was not good.

The service is unbelievable ****py. I don't understand how a company like Telkom can think it is okay to have several numbers. Let the customer have one number to dial and you transfer them to the correct department.

I need my account to be resolved. I will post this on every social media platform until someone gets back to me.