Staff Incompetence and lack of escalation channels

I've been a Telkom Mobile (TM) customer since 2011 when I took a 10 Gig data line.<br> <br> Late last year I was billed over R900. Upon querieng I discovered a ***** case where someone had taken 2 Samsung phones on contract in my name. I immediately notified TM that it was ***** and they must be cancelled. In the process they deactivated the Debit Orders for the data line.<br> <br> I have been going from pillar to post trying to get reconnected but two things have become evident: <br> - Staff is ***********, do not know how to do their work and have general disregard for customer service.<br> - Telkom Mobile does not have any channel to escalate issues/queries.<br> <br> These two will be the cause of TM losing customers. As is, my ability to serve my clients has been negatively impacted as I do not have connectivity. <br> <br> From this experience and the frustrations I am even considering canceling my contract altogether, even though that would mean going to other service providers I would pay more on subscription for less data.<br> <br> Frustrated and tired of fighting the same battle.<br> <br> BG Mthethwa <br> ***