STAFF HAVE NO IDEA WHAT THEY ARE DOING !!!!!!

Firstly we got our ADSL from Telkom in April 2015 and we were to receive a FREE ****LE we still did not get it as the Telkom stores are ALWAYS OUT OF STOCK!! Secondly we moved resonantly and before making the decision to move we contacted 10210 to make sure there is internet capability at the area we would like to move to. We were informed by 10210 that there is ASDL capability. We were informed at the end of January that we must book the line relocation at a Telkom store and it will take 7 - 14 working days. We went to a store 22nd of February 2016 stood in a QUE FOR 45 MINUTES only to be informed that we must do the move online and 30 days in advance!! Also they still don't have stock on the ****LE!! We book the transfer of our line on line on the 22/02/2016 ref number ***a up and until today we have not received any feed back!! I contacted the call center on the 10/03/2016 and was informed they are waiting on the network department. On 16/03/216 i was informed that there is a problem with the copper under the ground?! Telkom is not able to assist us with the transfer. On both mentioned dates I have mailed 10210 to cancel my services , STILL HAVE NOT RECEIVED ANY FEED BACK?