Staff has no idea what they are doing and cannot assist when you have a problem.

I am working remotely from home, so I am using a softphone. I have been struggling with Telkom Customer Care department to assist as the soft phone is not working from Home wi-fi rooter- all they need to do is the following: Telkom needs to make sure that SIP ALG is removed from the router and they need to allow all SIP traffic across the network. Ports 5060 and 5061 needs to be opened for UDP and TCP.

I was once again on the phone with them yesterday for more than 2 hours and still not done.

Can some senior Manager with common sense look into this. My router (LTE Wireless) is Huawei Model B525 S-65A . My account number with Telkom *** , Number for router ***.

If this i snot sorted by COB today, I will have to cancel all my contracts with Telkom and take it to a service provider that do deliver a service.

Your senior manager can phone me on 066 214 038