Staff Don't Care, Customers Suffer, Service Terrib

Good Day<br> I purchased my phone from Telkom in Forest hill on the 1st of Febuary 2016, had trouble porting my number and I returned a week later and they ported it again and then it went through, during that 1st week of normal use the speaker stopped ringing, as it was a brand new Sony Xperia i decided to take it back as it is barelly a month old, they told me they have to book it in, they made a mistake on the form and put 2015 instead of 2016, the guy said not to worry and it would'nt be a problem, as he signed and rectified it, a month later Telkom epresentitive called ma and said that I need to pay R600 plus for the repairs as it's out of warrenty, ( ihad a feeling it would come back to haunt me) I had to go look through all my documents and search for the slip go to an Internet cafe and scan and email it to them, all this inconvienence when they could have done the job properly as I had requested, they said I will get my phone back in 3 weeks maximum and it's been 2 months and still nothing, no communication at all. I asked them to take back the phone and just bill me for the contract as I don't trust the brand anymore, but they want me to pay for it, crazy price. please help.