Staff can't give correct info

<p>My contract was suspended due to non payment, the debit order then went of my account on the 25/10/2016. I called telecom mobile on the 26/10/2016 and was told by Sandra that it takes 48 hours for the debit order to reflect and that my account should active by Saturday. I called telecom mobile today again because my account is still suspended and was told by Tembela that it takes 7 working days for the debit other to reflect on a suspended account, so is this the type of service I'm going to continue getting just because in bound by a contract, every staff member has a different story about there procedures.</p>