*********** Staff at Telkom Giyani

My mother went to Telkom Giyani to open a contract and get an LTE data deal on her business account. Telkom performed the vetting and the contract was approved. However, when it comes to actioning the contract, Telkom has been giving her the run around. Eventually they told her they don't know how to action the contract and she must rather go to Telkom Polokwane which is more than 150kms away. We cant be expected to compensate for the incompetence of the staff in Giyani. When trying to contact the consultant, Lebogang Magdelin. She cant explain why she cant action the request, nor is she willing to redirect the query to the manager or someone who can assist. When i call her, she declines my calls. Can you please get someone who has been suitably trained both in customer service and in actioning contracts to assist us.