*********** staff and useless systems

Dear Telkom,

I hope this message finds you well. I am writing to bring to your attention a highly concerning matter regarding a recent payment made to your entity, which has unfortunately not been allocated within the expected timeframe.

On 21/06/2024, I made a payment of R720.00 with the intention that it would be promptly allocated to my account. However, it has now been three days since the payment was made, and to my dismay, it has not been processed or reflected in my account.

Despite numerous attempts to resolve this issue, including multiple requests for a call back from your managers, I have received no response or assistance. This lack of communication and support is highly distressing, especially considering the urgency of the matter.

Furthermore, I must highlight the inefficiencies in your systems and portals. The systems in place appear to be inadequate, as they are not functioning properly to facilitate immediate payments or provide accurate allocation details.

I urge you to treat this matter with the utmost urgency and provide me with a comprehensive update on the status of my payment and when I can expect it to be allocated correctly. Additionally, I request an immediate call back from a manager to discuss this issue and address the systemic problems that have led to this situation.

Please acknowledge receipt of this email at your earliest convenience and provide a timeline for resolution. I trust that you will take swift action to rectify these issues and restore my confidence in your organization's ability to handle financial transactions efficiently.

I look forward to your prompt response.

Sincerely