******** staff and terrible services.

Terrible service, ai have a fibre line which I use for online gaming. For the past three days I cannot connect to gaming servers. Both PlayStation and Openserve has advised that it's an easy fix and that Telkom needs to open the ports. Call their technical department where no one knows how to do port forwarding and they advised that it's impossible to fix the issue. The last agent we spoke to named Kato even advised that the only solution is to cancel the contract and rather go with another ISP. So your own staff even recommends another ISP. I am cancelling as there are no other options according to Telkom. I even the steps and information for them to follow to resolve the issue but they refuse.....it's literally a 5 minute fix. Bye Telkom, never again. Thank you to the technical agents who recommended cancelling and going to another ISP.