Staff an service

My father has an telkom 10 mb line when we app**** for the line, we asked for an month to month contact where as they gave us an 24 month contract, the lady that helped told we will be paying R799 every month, we were paying more than an R1000 every month (false advertising from telkom) an did not explain anything of the contract to us when father wanted to cancel the contract they charging him an penalty fee for cancealing the contract its been an year now an still no respons from telkoms call centre everytime were told they logged an call for us at the store