Spent 3 hours at Telkom to move ADSL line to axxes

Yesterday I spent 3 hours at the Telkom menlyn branch to move my adsl line to the Telkom Wholesale Staging Pool in order for axxess to take over my adsl line.<br> <br> After the 3 hours I got a reference number *** that confirmed that Telkom moved my line to the Telkom Wholesale Staging Pool in order for axxess to take over my adsl line.<br> <br> This morning axxess tried to move the line but the number was not available in the Telkom Wholesale Staging Pool.<br> <br> So obviously Telkom **** about moving my line. They wasted 3 hours of my extremely valuable time.<br> <br> Can someone please assist me with this extremely simple request for axxess to take over my line!