Spending weeks trying to give you business, but seems you don't want it

Please see screenshot, this is what shows on my profile. This product was supposed to be cancelled 2 weeks ago, but seems it was not cancelled correctly, so is still showing, and is preventing me from opening the smart home package in the telkom overport store. This is caused by *********** call centre consultants. Please cancel this order correctly, such that it doesn't show anymore on my profile, and will allow me to open a new package in store. Thank you