<p>I'd like to thank Dorothy(Telkom Maponya Branch) and Patience Khumalo(Call Centre). They have been beautiful with their service however Telkom as a whole, more specifically the Billing department are complete idiots. I have been without data for the past four weeks on all three of my routers and they keep deducting money they are not supposed to. After the escalating the matter several times for three weeks, no one bothered to get a hold of me or even give me my data after giving them countless chances and after instructing them to debit R3.600 for the past two months, the idiots deduct R368 in my account and and I still get no explanation. I hope my contracts for the routers have been cancelled and I shall pay for the remaining balance on the iPhone cash. This service is completely unacceptable. UTTER *******!!</p>
Hello Clayface
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Noleen
Telkom Social Media Team.
Best regards,
Hello Clayface
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Clayface,
This response serves as an update on your inquiry, please be advised that we are following up on cases *** with the relevant department and feedback on the query will be communicated soon.
Kind Regards,
Asithandile
Telkom Social Media Team
Best regards,
Hi Clayface,
This response serves as an update on your inquiry, please be advised that we are following up on cases *** with the relevant department and feedback on the query will be communicated soon.
Kind Regards,
Asithandile
Telkom Social Media Team
Best regards,
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