Spend limit ****

In August 2017, I signed up for the 20gig LTE special for R199 with Telkom at a pop up store in Newtown Junction mall, the guy who signed me up is Dexter Khoza. Last month I was told that my account is overdue and when I called the consultant said my debited order date was set for the 5th of every month instead on the 25th as I had stated on the form. Another issue was that I was being now charged an extra R325 which was for a spend limit that I was never told anything about. When I called, the consultant said that I used data at out of bundle rates and therefore I get charged about R0.59 per megabite of data. According to the statement the R325 was for 4050 MB used on 16 September 2017 but on the following days I kept on using data and I was not getting charged for it. On the 19th of September specifically I used 2978MB of data and the extra charge was R0.03. It doesn't make sense that I paid so much for 4050mb and only R0.03 for 2978mb and nothing for the days when I had used data. On the 22nd of Sept 2017 I used 1163mb and I was charged R0.02.

I put a billing dispute and waited for 3 weeks for a response that never came, I called this week on Monday and I was told that my case was closed and the note was that I used the spend limit and therefore I must pay, there was no feedback given to me, nothing. The consultant (Mandisa Moonlight Khumbuza) said she is escalating the matter to the person who closed the case and I would be contacted within 24hours. It has been more than 24 hours and when I called today they said the only thing they can do is escalate the matter again to that person by sending them an email.

The customer service at Telkom is terribly bad and they give you the runaround when you need help.

my case number is ********** 4