Spend limit not set by agent

<p>So on the 08/05/2017 I called requesting both my accounts with Telkom to have a certain spend limit and that was done on 1 account...</p> <p>Now I owe them a certain amount over the spend limit I requested and I call their call centre again they tell me they can c I requested the spend limit on both accounts but there's nothing they will do...</p> <p> </p> <p>I requested to speak to a team leader and they told me she's unavailable but somehow the agent was referring my questions to her throughout the call but somehow she became unavailable to talk to me, been waiting for the supposed call back.</p> <p> </p> <p>I'm highly disappointed as I'm now liable to pay for what I didn't want and what I tried preventing before it happened.</p>