Spend Limit not being decreased - Terrible service

I have a problem with something using my Spend Limit on my 1TB Data package.

I have made numerous calls to Telkom where I was first by the consultant that she will log a request for the spend limit to be decreased to R0.00 as she is having trouble changing the same on her side and she will notify me of this by mail when done. Nothing has been received as yet (This was on 24/03/2021)

I made another call on Friday to follow up where I was told that there is no such request. I then tried to request this via the online website as well as the mobile app but receive an error that my request could not be processes at this time, please try again later. The consultant told me that I should phone back on Monday (Today - 29/03/2021) as this will be done by then

I made another call today (29/03/2021) where I was told by the consultant that she is unable to assist me due to an incomplete request which is active on my profile for the spend limit to be decreased. She will cancel that request and then log a new one.

While all this is happening, something is using up my spend limit which I have to pay for, but have no idea what it is. The first consultant said there is subscriptions being activated on my account to which I have no knowledge off as the SIM is being used in a LTE router with only me having access to the USSD dialing function.

I have the last two calls on recording where I was told that this would be done, which has not been done.

How can a company expect us to pay for something that we did not request in the first place, and once we request to have it removed there is "system errors" which prevents the same. I agreed to a monthly payment of R999.00 which now has gone over R1100 and increases daily.