<p>After numerous requests to remove all spend limits, 8ta has again and again loaded it onto our devices. Again this month it was loaded and it was R1100 extra again spent without our authorization. Costs were charged on devices which always are connected to wifi and disnt need extra data. </p> <p> </p> <p>Our account was suspended again, and it wasnt our fault as we have paid our bill. It is all capped devices so we know what our bill is supposed to be. We now have NO data since Wednesday and we are forced to pay for it, but for data didnt get. This is a breach of contract on their part. This is unacceptable for a consumer to be liable for costs not agreed apon. </p>
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Yazied
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
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Good Morning Elandi,
Your query has been sent to our Billing Team for further assistance, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good Morning Elandi,
Your query has been sent to our Billing Team for further assistance, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
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