Spend Limit Incorrectly Loaded

Never in my life have I ever recieved such attitude, disrepect and poor service from Telkom. I have been with Telkom for more than 4 years and a Consultant by the name of Kamo has made me want to settle my account and close it.

A spend limit was incorrectly loaded on my acc. I called and explained what had transpired, a case was loaded and they gave me a ref number. I called to find out the progress of the case, I was informed that it was closed due to the limit having been spent. No one bothered to listen to the call to know what actually transpired. A gentleman helped me by escalating the case to the manager cause he understood when I explained what had happened. When I called again I spoke to Kamo whom according to her am supposed to remember her name, she could not provide with me with a turn around time but instead told me that I should wait and hear from Telkom. When I tried explaining to her she kept ralking over me. She said I was rude "The irony" and threatened to cut the call. Meanwhile she failed to provide me with a solution, the only thing she was willing to do was to tell me that she knows what she is talking about. Dont know if she was there when the spend limit was incorrectly loaded. She lacks respect for her customers, she is not customer centric and no telephone etiquette at all. I urge you to listen to the call and would like that R200 spend limit removed from my acc.

I took time to write this complaint because I am absolutely shocked by the level of service I recieved!!!