Spend Limit Dispute

<p>I upgraded my Telkom contract on the 25 of October 2016 for a 5gig Wi-Fi router bundle, when i signed i explained to the consultant that I would like my spend limit to be R0. The consultant informed me that he has successfully set my spend limit to R0 and went further to print out the contract reflecting the same which i signed and kept a copy. From date of opening til May I have not utilized a spend limit because it has been set to zero, then May and June came an i am being billed R500 more the spend limit.</p> <p>When i first called to enquire about this, the consultant advised that he cannot pick up any information as to when and how this limit was increased to R500, all he advised was that i could have increased it through any of their self service portals and he went further and gave me an invalid reference for the call.</p> <p>When i called again to follow up then only was a case registered (case number: ********** 7) and the second consultant told me that my spend limit has been set to R500 since 25 Oct which does not make sense because from Oct to April i never had this problem. When complaining about the matter all they concluded on was that "I WILL PAY BECAUSE I USED IT". So it seems as though Telkom does not care what my contractual obligation is and about customer satisfaction.</p> <p> </p>