Spend Limit charged because of Consultant fault

Hi Telkom

I am writing this request as a complain for above case number ***9 that I was treated unfairly due to the following.

1)After getting my contract phones I did call Telkom to zerorize my spending limit meaning I don't want any additional charges during my two contract phones. I was that day(05 March 2019) that everything is done.

2)To my surprise when I get the current statement I saw additionally R300, then I called on 08 July 2019 wherelse I was advised that the consultant that help me in point 1 did it wrong was supposed to changed it to "R1" instead of "R0". Then I asked the consultant to log a query for this issue because I am now having an additional because of consultant who did it wrong.

To my surprise I was told my query will be attended within 72 hours. Yesterday on Monday(15 July 2019) I called Telkom again who advised that my query have been looked. That 72 hours turn to a week.

So I am launching a complain to say that I cannot pay for an amount that I was charged because of consultant who did it wrong on Telkom system as Telkom closed my case and say I must pay it because I am the one who spend. But if the consultant did it well we couldn't have be were we are now. I called again today(17/07/2019) to dispute this, the consultant told me they can't help me because the case is closed and even if they open another case will be closed with same reason. Please have a look at this query urgently