Spend Limit/Billing/Facebook Post deleted

<p>Okay, Telkom, you guys already have a ridiculous track record. On 30 September I posted a complaint on your Facebook wall. Basically, I discovered that my spend limit was being used for calls and data beyond the standard 100 miniutes and 1GB assigned to me for my contract. Then I remember purchasing data as well. This has NEVER happened before. Whenever I had no minutes or data, I was told I could not proceed with a call or internet use. Except this time, it just used my spend limit. That was on 30 September. I have left countless Facebook inboxes only to be told I'd be contacted, nothing. Today, I inboxed again and the person had no idea what I was talking about. Checking my activity log, my query was also deleted from your timeline. On top of all this, you guys debited me my contract fee + the spend limit I HAD NO IDEA I WAS USING. I'm shocked at the type of service you give. No one to follow up on a query almost two weeks old. </p>