Spend Limit and bad service received from Callcentre

Telkom called me in November 2017 about the upgrade on my mobile contract, they said my line ********** 440 was due for upgrade and I told the lady that I dont want anything on my account as I am not working and I cant be able to take anything on my account,and kept on explaining the advantages until we agreed for an upgrade and she said I will be paying on R129 every month, only pro-rata rental will be charged on my December account and January 2018 My account will be normal again, meaning I will be paying R129 plus R234 that I have been paying every month, so my account will be R363.00 and I agreed.She told me that after I received my new Telephone I must call Telkom to cap my spent limit to R1 which I did now after that I received account of R854 and immediately I called in January 2018 and they said one of my line on the account ********** 298 is not on spend Limit and I ask who requested that because I am the account holder and I have never requested for the spent limit to increase and this line has been on the spent limit since I open the account.I request the guy who took my call to log a dispute and he never logged it, Today as I write to you I have I have received another account of R1306,54 which come to a total of R2160,54.I called the call centre again today again 13 February 2018 and spoke to a lady by name of Zanele Langa and she told me that nothing was logged on the computer regarding my problem and she was very rude and she did not want to take my story and she said she wont log any dispute I must go and pay my account I have used it and liable to pay.

I know that I have to pay my account every month that is why I pay with a debit order because I know it will be debited on my account.I ask Zanele to speak to her Team Leader and she said is it is not possible because she is buzy and he she refuse to give me her managers contact number.I want my account to be there way it was because I cannot afford to pay these account and i ist not my mistake that my account is so high, I only receive R1500 a month from investments and I have other debit orders that I pay every month, I am unemployed I cant afford to pay this account.Please contact me on ********** 188.