Speed connections service from TELKOM ADSL LINE

On the 22/6 we called Telkom notifying them the the ADSL lines has been extremely slow and that due to COVID 19 we are working from home and with the internet connections this is very difficult as we are paying for the services rendered and no assist what so ever from Telkom . They have given me a Reference no: ***2 ,It now a week and no interaction from Telkom , their service are really pathetic , how much longer can ppl deal with them and they provide such services, No customer s****s and customer satisfaction what so ever , highly frustrated. When if this going to be resolved ?? TELKOM