AS
Alicia S
1 reviews | Active since Aug 2018
17 Aug 2018, 16:03
Speechless / Irate Client
Dear Telkom Management / Ms Tsholofelo Molefo (CFO),
Speechless.
Never in my life have I struggled with a company as much as Telkom.
Staff are not properly trained (inexperienced) , no telephone etiquette, and quick to pass the buck.
My biggest regret was changing from one cell phone service provider to Telkom.
It is now 3 weeks and still my old number is not linked to my new contract / device from Telkom - This results in me walking around with two (2) mobile devices!!
Nobody knows what's going on OR even bother to find out! Same story every time (5 times already).
I wish for a senior (not a team leader or supervisor) to contact me soonest in order to get this matter resolved, OR to assist me with the relevant documents to cancel my contract with Telkom as the contract is not being adhered to!
Regards, A. Smit **********
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
23 Aug 2018, 10:18Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply23 Aug 2018, 10:18
Official
Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
AS
Alicia S's updateReviewer Update
29 Aug 2018, 13:36STILL NO FEEDBAC****!!!!
AS
Alicia S's update29 Aug 2018, 13:36
Reviewer Update
STILL NO FEEDBAC****!!!!