Spectacular Incompetence

Had no line or Adsl at home 4 times in one year. Only two instances were fixed within 7 days. The last incident in March we had no service for over 4 weeks. Contact center is extremely slow to answer - I never waited less than 20 minutes to speak to a consultant. Some calls I waited over 40 minutes. After weeks of frustration I decided to Cancel my line. I thought I could not be more frustrated. Sadly I was wrong....so so wrong :(. The incompetence and lack of follow up was spectacular. I repeatedly needed to submit my cancellation request. It took me more than 3 months to finally get my line cancelled. I am now with VOIP and will NEVER go back to this *********** company. There are no methods to escalate any problem. Just recently we also lost our Phones and Internet at work for 3 weeks (Construction company broke the line - by the time Telkom got there a few km of line had been ******. When they came back on our main hunting line was not working - 6y weeks later we are still unable to recieve calls. We are currenlty cancelling - had a VOIP line installed the same day - I now may never need to deal with them ever again :)