Spam and double billing

On 10 March 2015 we activated a new contract with telkom for Samsung Tab S. We first app**** at Century City,but they did not have stock, and after waiting almost 2 months we found that Cape Gate had the Tab S in stock. We requested our application documentation to be forwarded to Cape Gate from Century City, and it was done. We took the contract at Cape Gate. Then the sales person at Canal walk activated another contract on our name without our permission.According to telkom, we only qualified for 1 contract, but then telkom activated 2 contracts for a Tab S on our name, but we only received 1 Tab S. We have 2 contracts now to pay for but we only qualified and signed for 1 contract.We phoned telkom about 150 seperate times, but NOBODY can help or assist us. We want to open a case of ***** at police station,now telkom refuses to provide proof of the false 2nd contract they created for themselfs and they are deducting that costs from us.We want to sue telkom,but they refuse to give us a copy of the false contract as we did not give them permission to activate a ********** contract. Documentation required for police investigation.They NEVER once phoned us back as they keep promising.