jvdb
jude van der byl

1 reviews | Active since Apr 2013

14 Oct 2017, 15:34

South Africans desperately deserve an alternative

My installation was due for the 2nd of October. I take leave off work to be at home for the installation. Telkom is a no show. I escalate the query and get a new date for the 11th. Take off leave. Telkom again is a no show. I escalate again and am told that a technician will definitely be apointed for the 13th. Telkom, again, is a no show. I phone them on the 13th after 4 and speak to a Jabulo who insists atelkom technician will call me before the end of the day. Jabulo ****. I phone in on the 14th and insist to a Sphesihle that I speak to a supervisor. I tell him, Clifford, that I desperately need the service I paid R700 for, and that escalations are doing nothing to help me. Clifford tells me that they will escalate my query and a technician will call me. Essentialy repeating the same process that has already failed me 3+ times. Jabulo + Clinton + Sphesihle + all the other brainless ESCALATION drones I've spoken to these weeks were completely useless. Also please note that Openserve is a division ofnTelkom, so don't be fooled into thinking they are any different.

0
Replies (1)
jvdb
jude van der byl's update26 Oct 2017, 12:11
Reviewer Update
My line was has finally been installed. The address was never incorrect. Doesnt your 'system' show that I have my line now?