SOUTH AFRICA URGENTLY REQUIRES PRIVATISATION - NO SERVICE AT ALL

COVID has given all government run organisaitons Carte Blanch to FULL PAY - NO WORK. I actually do not know what to do anymore as I am unable to get hold of a manager to try and get resolution; the Call Centres DO NOT allow THEIR PAYING CUSTOMERS to speak to the ‘high and mighty’ supervisors/managers. Try and speak to someone at the Telkom shops they send you from pillar to post… the CUSTOMER SERVICE email address and telephone number are inactive.

I have had no resolution after several attempts on calls at my cost (airtime) emails again at my cost (data) and not even a reply; my landline and ADSL have been down since 30 August 2021, not to mention the fact that I have had little service at all since 15 August which was reported, repaired and then back to intermittent service until both landline and ADSL just stopped working altogether.

I am a pensioner and rely on my landline as well as my ADSL – I am having to purchase additional mobile airtime and data at an extra cost which I can ill-afford; again as I am a pensioner.

Service Requests (approximately 22 fault requests) already sited / sequence of events: (none of these requests have been sorted out, albeit that I receive SMS’s stating that the fault has been closed – with absolutely no resolution – both lines still out of order)

As at today (01 October 2021) I am still waiting on this matter to be addressed.