Sorted but Not Active the Lines!

Last Week, Thursday (30 April), I was as Telkom Branch in Menlyn Mall, been waiting an hour until the agent available then I explain them that my numbers (lines) has been suspended due non-payments. And told him that I've made clear payment last week and show the proof of payments. He told me, he will sort and emailed to department and update the system, after that he said, everything is well sorted and it will active next day. Well until today (4 May), why is my lines (two numbers) is not still active, yet??? How long must I wait? I am NOT GOING BACK in Branch this time! And then, on Telkom website, chatting on agent, no one respond and no one available. What a wasted! Then I decided sent them a email and explain like I said. And again, NO ONE RESPONDS AND NOTHING SORTED... All I want to make call but I am DEAF. What the hell people working in Telkom?! Are they having a work or having a cup of coffee for hours?