1 reviews | Active since Mar 2015
Sort this S#!t out!!!!!
<p> </p> <p>MR ACKERMANN you are hereby notified in terms of Regulation 19(4) of the NCA, Act 34 that you may be listed for Telkom contract Ref:ND ********** 7.Tel ********** 328.</p> <p>I received this message after I told you not to go ahead with a contract that was put through without my concent. What is wrong with you people. It has been over 2 months and nothing has been done regarding this matter still getting messages and the last one stated that i have been handed over ***?? Is everyone at telkom retards or is it only a special few? Why do i have to pay for your incompetance? I also cancelled my landline on 10-01-2016 and still getting billed for it. Why is it always a fight with telkom? This is having serious effects on my credit score and hold you(TELKOM) responcible. Sort this out please. Please contact me. It wont let me upload cancelation form as proof where can i email it too?</p>
Hi pieterpca
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi pieterpca
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Thank you for sorting out the Telkom mobile problem that i had, and i hope the sales consultants first get permission from a customer before processing an application so that you dont need to sort out problems like this in the future. So that is one problem sorted out. Can you please assist me with the landline aswell. I cancelled my line in january because i had more downtime than anything else and they could not sort my line out for me(repair it) the technician stayted that the copper lines to the exhange needs to be replaced because they are very old. I filled out a cancelation form and mailed it to the relevant department. this is what i got back on 10-01-2016. ""
Dear Customer
We hereby acknowledge receipt of your cancellation request. One of our agents will contact you within 48 to 72 business hours.
Please be advised that:
• This mailbox handles consumer cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210.
• For business requests please call Telkom on 10217.
• Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Request for Contract and Service Cancellation” form. The form is available at http://tiny.cc/canceltelkom.
• Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport).
• Copy of death certificate (if applicable).
• Failure to provide the above could lead to unnecessary delays.
Please note that all cancellation requests require a twenty (20) business days’ written notice. The twenty-day notice period is calculated from the day Telkom receives the completed and signed cancellation form with supporting documentation.
Kind Regards
Telkom
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"""
No one has contacted me yet and im still getting billed. Why???? Also received and sms stating that legal action will be taken??? Why dont these comunicated with clients? Can you please check this for so this can be sorted out.
Thank You.
Pieter
Thank you for sorting out the Telkom mobile problem that i had, and i hope the sales consultants first get permission from a customer before processing an application so that you dont need to sort out problems like this in the future. So that is one problem sorted out. Can you please assist me with the landline aswell. I cancelled my line in january because i had more downtime than anything else and they could not sort my line out for me(repair it) the technician stayted that the copper lines to the exhange needs to be replaced because they are very old. I filled out a cancelation form and mailed it to the relevant department. this is what i got back on 10-01-2016. ""
Dear Customer
We hereby acknowledge receipt of your cancellation request. One of our agents will contact you within 48 to 72 business hours.
Please be advised that:
• This mailbox handles consumer cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210.
• For business requests please call Telkom on 10217.
• Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Request for Contract and Service Cancellation” form. The form is available at http://tiny.cc/canceltelkom.
• Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport).
• Copy of death certificate (if applicable).
• Failure to provide the above could lead to unnecessary delays.
Please note that all cancellation requests require a twenty (20) business days’ written notice. The twenty-day notice period is calculated from the day Telkom receives the completed and signed cancellation form with supporting documentation.
Kind Regards
Telkom
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"""
No one has contacted me yet and im still getting billed. Why???? Also received and sms stating that legal action will be taken??? Why dont these comunicated with clients? Can you please check this for so this can be sorted out.
Thank You.
Pieter