Sort out my telkom account

Hi hello peter team

My landline line has been sorted today 19 January 2021. I have been reporting and phoning Telkom since 1 January 2021 since line went out 31 December 2020. Today technician came to sort it.

Now it is a fight with Telkom Accounts department for very fast the bill was issued in full to be paid end January 2021 although I had no service from 31December 2020 to 19 January 2021. Cant they see there was no activation on this account for nearly a month before issuing a bill claiming payments????? Is accounts just computer generated with no people in accounts reconciling accounts before demanding payments????

Trusting my Telkom account to be sorted today

Thank you to the team that kept on following up with me even if nobody from Telkom responded to it

Kind Regards

M M Mills