Sort me out please

I have called in 5 times to upgrade my line since the 22 November and still to date my line is on 2 meg when i need 4 meg each time i call in the consultant is all apologetic then gives me an order number then i wait then when i follow up then they say there is no order to upgrade the line also i had to pay cash this month when i gave you guys my debit order detail but then when im promised a call back i never get it and when i ask for something i never get it, please sort this out and please service your clients correctly.<br> <br> My last order number is ***A please send out an engineer to upgrade the line as soon as posible.