1 reviews | Active since Jan 2017
Sorry you lost R900..we could help you, but wont!
<p>I bought R900 of telkom airtime on 27/12/2016 in order to convert it to data for number ********** 353. I bought it via an ATM and unfortunately got just one digit of the number wrong ( ********** 343). Therefore it went to someone else. I called call centre - would not help. I then went to Telkom Direct store at Kenilworth Centre. Thabo confirmed the airtime was unused at the number I sent it too. He said he should be able to have it transferred back to me, I provided bank statement, proving I paid it to ********** 343 (it was one digit wrong compared to mine) so an obvious error, and I have a track record of buying for a number one digit different to that. </p> <p>I did miss a call the next day as my phone was off for a while. However I tried phoning Kenilworth repeatedly and got no answer, but left messages. Nobody has come back to me since then. </p> <p>This is shocking service as they even admitted it could be solved, I have spend many many thousands on airtime, but they will not help even though the problem was so obviously a mistake. What has made it worse is that they have not even the decency to reply to my messages or get back to me.</p> <p>I do not even know if the airtime is still sitting at the other number, but I do know it was when I complained, but they would not help.</p> <p>They seem very calm about loosing a long standing customer.</p>
Telkom have helped me and transferred the airtime back to me. I am very grateful for the help from Launa, and the quick response.
Although it was initially my own error it is a pity I needed to come to Hellopeter, I think Telkom need to let the call centres have some more flexibility when there is a obvious error, so that they can help the customer without the need for the customer to take it further.
However, this was a lot of money for me, and Telkom have really come through for me. I am very happy about this because I did not really want to leave Telkom, as I have absolutely no problem with the actual product, and have in fact had excellent experiences with my 3G internet via Telkom mobile.
Thank you
Regards,
Ross
Telkom have helped me and transferred the airtime back to me. I am very grateful for the help from Launa, and the quick response.
Although it was initially my own error it is a pity I needed to come to Hellopeter, I think Telkom need to let the call centres have some more flexibility when there is a obvious error, so that they can help the customer without the need for the customer to take it further.
However, this was a lot of money for me, and Telkom have really come through for me. I am very happy about this because I did not really want to leave Telkom, as I have absolutely no problem with the actual product, and have in fact had excellent experiences with my 3G internet via Telkom mobile.
Thank you
Regards,
Ross